four hands philosophy

Our approach to look at your spa from every conceivable angle to ensure that everything you do is creating the right impression.

In the ancient Buddhist tale of the Pali Canon a group of blind men each got hold of a different part of an elephant. The first who touched its trunk thought it was a snake; the second who grasped its leg said it was a tree, the third who grabbed its tail believed it to be a rope; and the fourth who felt its body announced it was a wall.

In exactly the same way, customers will gain a different impression of your business according to the contact they have with you.... speaking over the phone, reading your literature, seeing your advertisement, visiting your spa, listening to others... every impression should impress every time.

It is no use having a glossy brochure, if the reality does not live up to the promise. Equally, it is of little value attracting new clients, if you are failing to retain them and encourage return visits.

This means considering every aspect of your business - management, marketing, finance, operations, staffing...

Which is where Footprint - the spa specialists can give you a hand... or four.